Shipping and Returns

Shipping Information

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UK Orders

Delivery is free for all UK addresses. Please allow 3 - 5 working days for delivery. We ship our UK orders with our logistics partner APC.

International Orders

Orders to the USA and rest of world are sent with UPS. Please allow 5 - 7 working days for delivery, however unexpected delays can happen, this as a guide only.

We endeavour to process your order within 2 working days. Please be mindful that over the weekends, public holidays and religious holidays we cannot always guarantee this same timeframe. Once processed all of our orders are shipped from our headquarters in Southampton, UK.

For all orders, we will send you an email notifying of when your order has been shipped and tracking information.

TeamO is not responsible for any packages that are lost, damaged or stolen. Furthermore, if a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please double check your delivery address and look out for any delivery attempt notifications.

Please note that we CANNOT send to PO Boxes; please ensure a street address and phone number is supplied.

We also do not take responsibility for any import duties, customs and local sales taxes that you may incur by your country. Please familiarise yourself with your countries regulations as a payment penalty may occur from customs to release your goods.

If your parcel does incur a import fee via your country you will be held responsible to pay this at your own cost.

All orders will receive a tracking number and the team will be very happy to answer any questions by email at info@teamomarine.com

Returns

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We take product quality very seriously and we are dedicated to delivering the best marine safety products. All TeamO lifejackets come with a three year manufacturer's warranty.

If for any reason you are unhappy with your purchase, please contact us by email at info@teamomarine.com and we will reply as quickly as possible to help solve the problem.

Making a Return

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In the event of wishing to return goods customers must contact the seller to obtain a 'goods return note number' that must then be attached in an appropriate manner to the goods.

TeamO will only accept goods being returned by customers if prior consent has been given. We reserve the right to refuse to accept goods being returned by a buyer. In cases where we do agree to accept a return, we reserve the right to charge a handling fee, not exceeding 50% based on the invoice price of the goods.

Excluding circumstances where goods are being returned for the reason of damage or are subject to warranty claim, goods being returned to the seller must arrive in a condition that allows them to be re-sold.

In the event that returned goods are not in good condition the seller reserves the right to withdraw any agreement for credit with the buyer or to charge a handling fee.

Great jacket and customer service

Needed a lifejacket and AIS solution for upcoming races. I spoke to TeamO who have good advice and explained which jacket would suit my sailing activity the best. The benefits of the backtow are obvious. Quick delivery was also arranged so jacket and beacon arrived, already plumbed in and good to go.

Very Comfortable

I looked at a lot of different life vest and found these to be the most comfortable life jackets and with the option of being towed correctly was on obvious choice. Been very happy with the life jackets.

Offshore 170N

Fits very well, I was able to make all the adjustments necessary to fit me. The instructions are good so read them. I have not deployed the jacket yet. I also have worked out how to attach the MOB1. The tether works as expected and attaches to the jack lines with the clips. All in all, I am very pleased and recommend buying this life jacket.

Good choice

Would prefere any EU shop, customs and Vat procedure is boring :)

Excellent lifejacket

I purchased this life jacket in January and, although I have (fortunately) not had the opportunity to use it in a real emergency, I have used it several times. The materials and workmanship are excellent and the jacket is very comfortable to wear, despite being an offshore jacket, which is bulkier than many other “coastal” items (the jacket has a light, a built-in hood and can easily accommodate a PLB). For a more in-depth analysis, look for the Yachting Monthly review published in 2022.
There are only two “issues”: the backtow system does not appear to be all that easy to be repacked if the jacket has been activated and the system deployed. The manual is not very clear on this and the videos on the TemO website refer to older and different versions. I hope TeamO will address this by publishing an updated video for the current system. Otherwise, it would probably be a wise idea to open the jacket and record a video showing how the system is packed for future reference.
The second issue is due to Brexit: if, like me, you plan to buy this life jacket from abroad, be prepared to pay very high customs duties. It's not TeamO's fault, clearly (they seem to try to keep prices low), but if you end up paying 30% more than the listed price, other products might become more interesting. Of course, you'll have to give up the backtow system as TeamO is the only manufacturere to offer a similar solution.

We let our customers speak for us: