Shipping
UK orders - FREE delivery for all UK addresses. Please allow 3 - 5 working days for delivery. We ship our UK orders with our logistics partner DPD.If you would like delivery to be with an alternative courier service please make a note of this at check out in the 'Additional Comments' box.
International orders - £18 flat rate for orders to Europe, shipped with DPD. £30 flat rate for orders to the USA and other countries. Orders to the USA and rest of world are sent with UPS. Please allow 5 - 7 working days for delivery, however unexpected delays can happen due to the Covid19 pandemic, so please use this as a guide only.
We endeavor to process your order within 2 working days. Please be mindful that over the weekends, public holidays and religious holidays we cannot always guarantee this same timeframe. Once processed all of our orders are shipped from our headquarters in Southampton,UK. We will send you an email notifying of when your order has been shipped and the tracking options available for this.
TeamO is not responsible for any packages that are lost, damaged or stolen. Furthermore, if a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please double check your delivery address and look out for any delivery attempt notifications. Please note that we CANNOT send to PO BOXES so please ensure a street address and phone number is supplied.
All orders will receive a tracking number and the team will be very happy to answer any questions by email at info@teamomarine.com